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Cleaning Supervisory Skills Certificate (CSSC)
The Cleaning Supervisory Skills Certificate (CSSC) has been designed to provide supervisors and manager with the skills required to successfully manage a team. Key topics include business processes, technical competencies, communication, time management & team building.
"Tremendous value course. Both trainers have been excellent and the experience has indeed affected a great up-swing in my learning curve. We look forward to complete further training through Premiere."
Sudhanshu Sehgal, General Manager, H.R. & Development, ADNH Compass, Middle East.
Why You Should Attend
This course will provide you with the necessary skill to manage your team effectively and efficiently. It is ideal for those who have been promoted and have no management or supervisory experience. It can also help provide new skills to those who do have experience of managing a team.
Course Focus
- To assess whether a Manager / Supervisor's working knowledge of their organisation's systems is sound and to the required BICSc standard
- Key categories of topics covered include:
- Business Processes
- Technical Competencies
- Communication
- Time Management
- Team Building
Benefits from Attending
- Achievement of a nationally recognised qualification
- Trained to the standard required by The British Institute of Cleaning Science
- Greater understanding, awareness and confidence in skills undertaken
- Certificate awarded
Essential Course Information
| Teaching Method | Group discussion, demonstration and practical hands on exercises |
| Venue | Cheltenham or at your premises |
| Date: | By prior arrangement |
| Number of People: | 1-4 |
| Duration: | 2 days |
List of Assessment Topics
| Stage 1 | Essential |
| SSE1 | Understanding what the company does |
| SSE2 | Understanding what the client does |
| SSE3 | Payroll input |
| SSE4 | Stock management and budget |
| SSE5 | Equipment management |
| SSE6 | Site inductions |
| SSE7 | Health and safety |
| SSE8 | Different forms of communication |
| SSE9 | Telephone |
| SSE10 | Assertiveness |
| SSE11 | Management of hours |
| SSE12 | Work study methods |
| SSE13 | Motivate and leading an effective team |
| Stage 2 | Complementary |
| SSC1 | Company handbook / policies |
| SSC2 | Employee handbook |
| SSC3 | Interview process |
| SSC4 | New starters process |
| SSC5 | Absence management |
| SSC6 | Quality |
| SSC7 | Role profile |
| SSC8 | Problem solving |
| SSC9 | Chemical / Equipment knowledge |
| SSC10 | IT – (complementary) |
| SSC11 | Expected behaviour and transaction |
| SSC12 | Negotiation and handling conflict |
| SSC13 | Recruitment process |
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Call us on:
+44 (0)1242 537 150
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Write to us:
Premiere Products, Oakley Gardens
Bouncers Lane,
Cheltenham,
GLOS,
GL52 5JD.
UK


